Housewerks ships worldwide. No object in our vast inventory is too large or ornery to transport to your door or a loading dock near you. We make every reasonable effort to ensure that the most economical shipping method/carrier is employed and that items are correctly packaged for travel. For our international customers, it is important that you familiarize yourself with the rules and regulations of the host country's customs and taxation practices. Housewerks will not be held responsible for shipments that fail to clear customs. It is our policy that items over $50 be insured for our mutual benefit. It is your responsibility to document any damaged merchandise and packaging in the unlikely event that an item is received in less than satisfactory condition. This is a prerequisite for settling any insurance claims. If an item was insured on its outbound trip, it must in turn, be re- insured if it is to be returned to us for a refund or exchange. In no circumstance will shipping and handling charges, either outbound or inbound, be reimbursed.
As a convenience to our customers, Housewerks is frequently asked to deliver items we sell. The cost of this service is dependent on the type of transport required, the distance traveled, the number of delivery men needed and other specific logistical requirements. It is imperative that you accurately measure to ensure an item will fit and that any obstructions (ie car in driveway, toys on the living room floor, etc) are removed. Sometimes a third-party delivery service is required. We have worked with a couple of outfits that have proved reliable and are happy to help coordinate a pick up at our warehouse. Understandably, we cannot be held responsible for any problems that may arise from employing any of these outside companies.